It was really good store manager change my drop off point so I didn’t have to go downtown and catch a cab to the airport with no extra charge he was really good pay for a tank of gas ahead of time but he knew it was only half full so he didn’t charge me for a whole tank trade me for a half a tank very accommodating
Customer service is rude. I usually really like using Hertz but this time around was a disappointment.
When this rental was booked I was supposed to be able to pick up the car at the Hertz rental at the airport. When I got there the agent at the rental dept told me that the rental had been booked at Hertz downtown C. Rapids and, "we're sorry but they're closed for the day." The only way I could get a rental was to do a whole NEW rental. The pre-paid rental money would be lost. I was stuck and had to get a new rental. The whole experience was terrible.
The building is a dump, but the service was good, the car was clean, and it was quick and easy.
We had to take a 14 mile taxi ride from the airport to pick up the car at the Cedar Rapids location despite making the reservation using the CID airport code. A $45 cab ride one way. This was apparently a common deception according to the Hertz folks when reservations were made by Priceline. According to them the number of customers this happened to was in the triple digits. Beware. There was probably some fine print that over a hundred former Kayak/Priceline customers missed. This was a deliberate deception. Hertz did a solid recovery job for us but still.....
This neighborhood rental was just as good as renting from an airport location. I was delayed in arriving in Cedar Rapids, Iowa. I called ahead to let them know that I may not get there until after they close and they told me to call when I got in town indicating they were prepared to accommodate me even if it meant staying a little longer that day. The value was very good.
The pickup was terrible. There was only one car in the lot—a convertible—and it had not been cleared of snow or warmed up at all. I was clearly the only customer for the day, it was a car unsuited for the weather, and yet no effort was made to make the situation more customer friendly. There wasn’t even an ice scraper—I had to “borrow” one from family who were dropping me off and frankly, were concerned for my safety.
I don’t like their rental policy and their rental car
Fairly convenient location, nice staff, easy pickup and drop-off no hassle
Slow on filling out contract, car had scratches which I had to get to be noted. Car NOT filled with gas. At check in, car was not in my name, contract done wrong, these are concerns that need attention. Also notice very high mileage on the last 2 cars rented
Miscommunication, reserved a car in town and it was closed by the time we arrived at 4:00 PM. Had to UBER to and from the airport cost $60.00 total. Had to rent a car from the airport which was $350.00 more than what was reserved. Very disappointing that when making the reservation no one told us about them closing at 4:00 PM the same time our flight landed
The whole process was easy. Wish I’d gotten a vehicle like the one selected though. I selected a Ford Edge and they gave me a Mitsubishi instead. Ver disapp in that brand.
I got dirty car when I picked the car the custome service Wasn’t that good
It took 45 minutes to get my rental even though I was the only customer. Also they didn’t have a luxury car available.
Very Good|Aug 2019
Pick up was quick.
When we picked up the van it was dirty with bottles under the seats and wrappers as well as messy bench seats. There was no CD player.
We were taking a car one way, plans changed and I was told that if we returned the car to it pick-up location that it would be cheaper. Nope, still over $800.00....never use avis again.
Before hitting Rockford/Chicago, I was on backroads that didn't go more than 55 mph. Once I hit the freeway, the car I was in would not accelerate properly and soon wouldn't go beyond 35 mph. I only had the car for 3 hours (to drive to O'Hare) and it was terrible and expensive experience.