Cheap Car Rentals in Indiana

Alamo was fine. I just didn't much care for the Audi as it is much over hyped in my opinion. 1. I mean the most prominent information in the center of the dash for the driver is the date & time?, and a picture of the car with a thermometer for the temp of the engine? REALLY?!? The speedometer is a small dial in the lower right hand corner. 2. You have to push AND HOLD the seat memory button until it reaches the correct position. 3. There is no speed limit indicator for the road you are driving on. 4. The cruise control lever is hidden below the steering wheel, out of sight, and you can't turn off that damn follow too close feature. If I don't know when to break or slow down, then I shouldn't be driving. 5. My 7 year old Genesis is a much better car.

Great all around!

Easy process, great car, friendly staff!

Nice car; efficient service

Customer service was excellent, drop off and pick up process was very easy and price was good compared to other locations Car was very dirty when we got it, even though the sign said it was cleaned for covid. Chocolate on several seats, large pieces of food on the floor. It didn't look like it had been cleaned at all. We spent 30 minutes giving it a thorough clean before our trip. But besides this, I still gave them an excellent rating due to the pros listed above.

My son had 2 huge bags for school plus a few more smaller bags. The manager in garage offered us a suv that would fit everything. Very nice !!! Our smaller car would not have been able to move furniture either! Thank you!

Great customer service from everyone

They treated me well, they were kind and courteous and very knowledgeable

Went to pick up our rental, not even 2 hrs after having it all dash lights come on and it says malfunction, so my husband was at work and I went to take it back the guy was rude as ever talking about well he need to be here even though I had the contract and him on speakerphone while I’m at the counter. So then I have to go back up there again the next day for them to tell me they have no cars they had to upgrade the class so I went from a full size sedan to a Toyota 4Runner but what they seemed to have left out was that is be charged double my rental agreement daily.. very upset

There was a long wait for car pick-up. More staff was needed.

The price was twice what I thought it was when booked trough carrentals.com and the Truck was dirty, including pizza crust from the last customer, also the sticker on the License plate said 6-21 which appeared to be 6 months out of date. Other than that it was great.

Quick and easy. Let me change the name on the reservation last minute. Quick and fast pick up and drop off. Overall positive experience.

Everything was great except for having to wait nearly an hour in line to get to the rental desk (not enough employees):

I was not able to pick up the car. 1.5 hour wait to pick the car up and then had to wait for cars to be returned. Filing a better business bureau complaint as the contract was not filfilled

Y'all need to put on your website that a Chime Credit builder card isn't accepted so I didn't have to waste all that time.

Price, customer service and vehicle were all great

It was a small office away from the airport and the folks there provided fast, friendly assistance.

Long line at pickup, pleasant agent. Car had not been cleaned. Car shakes at 60 MPH and above so obvious problem with wheel balance and/or alignment. A/C worked but not real well. Return was very efficient.

We had the same person when we picked up and when we dropped off and she was absolutely the nicest and down to earth person I’ve ever had at a rental desk. Clone her!!

They charged me for an extra day I didn’t use

No hassle. Not pushy with the insurance or other up sells.

Customer service wasn’t so impressive. They don’t seem to have a good system of handing off calls made to the local rental desk when nobody’s there to cover the location. It gets sent off to a distant call center where they don’t have access to all the info. Their explanation: we use two different systems. Yeah, well that’s very uninteresting to the customer. Maybe you should use one system and stop the excuses. Also, include taxes and fees in your initial quote. Also, be more clear about how electronic tolls work. I’m waiting to be hit with all kinds of hidden charges, and the toll highways around chicago don’t allow cash payments.

When we arrived we were told there was only one clean vehicle available (Toyota Tacoma) and if we wanted anything else it would be dirty. Other than that no real problem in south bend. When I tried to drop it off in Chicago the address given to me was just a hotel (Hotel Loews) and they were unable to accept the car. Apparently they're listed as an Avis location because their guests can reserve a car at the front desk. Instead I found an overnight garage and picked a new Avis location in the morning. Hotel Loews should never have been listed as a drop-off location if they don't accept drop-offs.

The Jeep Compass was a great fit for our family of 5 (no car seat aged kids anymore!) Dollar is part of the Hertz corp. So pick up was easy as was extending our rental when our flights were cancelled and we couldn’t fly home for two more days.

Fast pickup and delivery. Good car. Excellent experience.

I asked and PAID for a mid sized SUV. That’s not what I received. I received a small SUV; the attendant at the car rental counter even said it wasn’t mid-sized. In addition, waiting in line for 45 minutes to get the car was annoying. Not enough people were working at the car rental desk. But the amount of money I spent on medium sized SUV — compared to what I got — is absurd and I’m never renting through Kayak or Dollar again.

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.