Cheap Car Rentals in Indianapolis Airport

Went to pick up our rental, not even 2 hrs after having it all dash lights come on and it says malfunction, so my husband was at work and I went to take it back the guy was rude as ever talking about well he need to be here even though I had the contract and him on speakerphone while I’m at the counter. So then I have to go back up there again the next day for them to tell me they have no cars they had to upgrade the class so I went from a full size sedan to a Toyota 4Runner but what they seemed to have left out was that is be charged double my rental agreement daily.. very upset

There was a long wait for car pick-up. More staff was needed.

The price was twice what I thought it was when booked trough carrentals.com and the Truck was dirty, including pizza crust from the last customer, also the sticker on the License plate said 6-21 which appeared to be 6 months out of date. Other than that it was great.

Quick and easy. Let me change the name on the reservation last minute. Quick and fast pick up and drop off. Overall positive experience.

Everything was great except for having to wait nearly an hour in line to get to the rental desk (not enough employees):

I was not able to pick up the car. 1.5 hour wait to pick the car up and then had to wait for cars to be returned. Filing a better business bureau complaint as the contract was not filfilled

Great all around!

Easy process, great car, friendly staff!

Nice car; efficient service

We rented a 15 person van and was given a 12 person van and when we told the guy at drop off we had the wrong vehicle, he replied with "oh, ok. Do you want the 15 person van now?"

Fast pickup and delivery. Good car. Excellent experience.

I asked and PAID for a mid sized SUV. That’s not what I received. I received a small SUV; the attendant at the car rental counter even said it wasn’t mid-sized. In addition, waiting in line for 45 minutes to get the car was annoying. Not enough people were working at the car rental desk. But the amount of money I spent on medium sized SUV — compared to what I got — is absurd and I’m never renting through Kayak or Dollar again.

I rented because it was $165.00. After turning back in, I was charged another $200.00 and $53.00. The total was $165.00, so why the extra charges? Kayak is nothing but a big rip off company.

I recommend downloading the Hertz app for mobile check-in. We found the travel to be heavy and lines longer than normal. The app allows the mobile check-in and bypass the lines. The employees were helpful and quick.

The customer service was incredible. Friendly counter assistance. And the exit clerk helped me switch car as I took wrong one from space. Great job!!

They didn’t show us our car so we took the wrong car by mistake. No one helped us move our luggage to the correct car.

Address isn't where you go for pickup, employee wouldn't speak up over the airport noise, took 20 minutes to say my reservation wasn't there, then say he could get me something cheaper, then say oops he misread my pickup day and he had to use my original reservation. What Priceline said would be $140s magically turned into $370s. I agreed to pay for gas in the tank and what he told me was a $30 insurance policy, which does NOT explain the difference. Next was waiting in a freezing, damp parking garage with no place to sit while it took another >20 minutes of them giving me the runaround saying the car was on its way when it wasn't, then eventually giving me a car that wasn't what I reserved. I will NEVER in my life use Budget again. They're thieves and the whole process was a nightmare.

The Kayak app let me make a reservation but when I got to the Budget counter at the IND airport, they told us that they couldn’t honor reservations made within the past 24 hrs because they didn’t have enough cars (big storm, tons of flight cancellations). So we paid $400 to Uber 4 hours home. :(

It was not all Thrifty's fault. My Delta flight out of DSM was delayed so I missed my connection in ATL. That didnt get me into Indianapolis until 1:30 am. All car rental personnel had gone home. I immediately called Thrify and they told me I had to contact Price Line and they said they would look into refunding me. I had tried to let them know of the delay earlier in the day on their automative answering system but got no response. I walked out to the car lot and found an Avis employee that helped me out. So if you can help make sure Price Line refunds me, I will continue to use Kayak. Thank You Darrin Lynd

I made a reservation for a car through kayak back in March at this location. When I went to pick it up at my scheduled date and time, they informed me that the over $500 I had already put down was nowhere to be found and that this happens frequently with kayak (who uses CarRentals.com). They just don’t forward your money to the vendor. They made me a reservation for a car, but did not forward my money to Thrifty. Additionally, I waited in line for more than an hour to find this out with no explanation about why the waits were so long. The staff were clearly stressed and overworked and I was not the only person having issues at the counter. Another person and their family stood at the counter for no less than 45 minutes. No one got away from that counter in less than 15 minutes and nobody was telling the Gold members they could leave the line and go get a car. A Gold member stood behind me in line and was not told he had special privileges until he was nearly at the counter, which made me upset for him! The places was incredibly disorganized and the staff was under trained and stressed. They were just trying to get through people and were not kind or good at explaining anyone’s issues. I would literally never rent from this location again even if my rental had gone off without a hitch when I got to the counter. Waiting more than an hour to unsuccessfully pick up my reservation was ridiculous, and the explanation I was given at the time made 0 sense and I had to piece it together with a friend after I was told to get OUT OF THE LINE and figure out my issue on my own. Just absolutely horrible. I might change or update this review if I ever get a refund of the money I paid in March for a car I was unable to pickup from this disorganized, overbooked location.

I turned in the vehicle and I never received a receipt and cannot get ahold of the actual place that I turned it in.