Car look like it hadn’t even been cleaned In many uses… Deposit fell off after a couple days but now there’s $100 charge for no reason that is still pending and has been for four days
Hertz called me and canceled the transaction. They said they had no cars to rent.
Locations listed online were impossible to find, and in a few cases didn’t exist/were incorrect. Called over a half dozen times and not a single time did I get through to an actual person and not just because I didn’t hold long enough but because eventually the calls would disconnect themselves!
What a joke! Booked a car online and received a confirmation that it was reserved. It even said no further contact required just turn up and pick up your car. So we turn up and there is no car available. It was a last minute booking and the car was urgently required and the lack of it caused a great deal of stress and unnecessary hassle. I would never use Hertz again and would think twice about using your service again. An awful experience.
Y'all need to put on your website that a Chime Credit builder card isn't accepted so I didn't have to waste all that time.
It was a small office away from the airport and the folks there provided fast, friendly assistance.
When I showed up they had no cars available and tried to send me 40 minutes away to get a car. When I tried to go to a more convenient location they said it would cost $150 extra.
My son had 2 huge bags for school plus a few more smaller bags. The manager in garage offered us a suv that would fit everything. Very nice !!! Our smaller car would not have been able to move furniture either! Thank you!
It was super easy! I booked through Kayak, received a call from Enterprise confirming my pickup. I was in and out in 20 minutes. Everyone was very friendly and helpful. I'll be back!
Explain in the website that a credit card is required even tho it said debit cards
Enterprise did not have reservation in their system even though reservation showed confirmed through kyak
They were an hour and 30 minutes late on having car ready which it me behind on my schedule. Instead of driving till midnight I was driving till 1:30am on my first planned leg of my trip.
The location was closed and they directed us to another location. The other location did not have any cars. Why would they let you book for cars when they don’t have inventory.. it’s greed!
Rental car not available
if was all good
The person at the desk at the location in Downtown Indianapolis was very helpful. When we weren't able to leave the garage, she came out to help. When we were returning the car she stayed on the phone with us so we could navigate the confusing parking structure. She also gave us great tips on where to visit and which roads to take/avoid due to scenery or road maintenance.
The car was clean and ready to go
Even though I had checked in online the attendant told that I was late and that I was lucky I didn't lose my rental. Even if I was late and they didn't receive my online confirmation there is no need to tell me that. Besides it wasn't like they had a line of people waiting for cars.
1 out of 2
Budget Locations in Fountain Square
33 North Capitol Avenue
+1 317 955 7579
7515 East Washington Street
+1 317 352 0342
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