the drop off in Venice is nearly impossible to find. there are no signs or indications to find the stand that is inside a parking lot. we lost one and a half hours to find it and had to ask 8 different people.
The personnel were all incredibly nice and helpful!
The instructions for drop-off could have been clearer. We had the address to the office and then had to go to the ramp--that was confusing and inconvenient. It would be better to give the address to the ramp.
Our pick-up location was reserved at the main train station, but when we got there, we found they had moved to another location since April. It would be more helpful if we could be notified earlier, It was raining and we had to look for the new location in the rain and it took some time.
At first, the price was higher then the one stated by Kayak. Secondly, the insurance bought on Kayak is not valid for the rental. The rental guy said, that in case of any damage - I would pay the whole amount.
1 out of 1
Europcar Locations in Ludwigsvorstadt-Isarvorstadt