Cheap Car Rentals in Peoria, IL

Office was unorganized, garbage on floor, furnished with folding chairs staff seemed unprofessional and unsure of procedure, not very communicative, car smelled awful. Manager was argumentative, sarcastic, condescending on the phone with customers, snapped at employees and very unprofessional in demeanor. Do not rent here.

It takes way too long to pick up the car, especially considering if you're coming from the airport, it's already 25 minutes out of the way.

Pick up took 50 minutes. I was told that someone had called in sick so the only lady there had to go clean each car before it could get rented. Then the manager came in and explained the car cleaner had hand surgery and was out for weeks (so the lack of car cleaner was entirely foreseeable.) They also told me they didn't have my reservation despite me having a kayak confirmation email with a Hertz confirmation number. It very easily could have been a lot better customer service.

Appreciated the quick check-in process for the car at the airport. We liked the 4-wheel drive SUV we received - comfortable and performed well in the aftermath of a snowstorm.

The fact that it is so difficult with the process of renting a car all of the technicalities' that you have to go through

The woman working at the front desk (for the last 15 years) has been sooooo friendly and accommodating. It was an uncomplicated rental process--I got off the plane, went to the desk, went thru the form process easily, picked up my wheels and headed to my destination. Early,early morning drop-off was just as quick and uncomplicated. The car--a Nissan Altima--was clean, peppy. Budget Peoria Airport is def. the "go-to" for rentals!

Quick check out.

Greeted with a smile and pleasant attitude and helped in a timely manner

Very helpful, friendly staff. Would definitely recommend this location. Only problem which happens it seems at all rental places, my reservation to pick up was 4, no car , so didn't get on the road till a hour later.

Very frustrating to arrive at the counter to pick up my vehicle and find that they have no reservation for me. This is KAYAK’s fault snd not Enterprise. When I booked, it was for at the Peoria Airport. But after not finding my reservation, they looked closer at my itinerary and found that my car was at the downtown location. By this time, that location was closed. They treated me kindly at the airport and I received an upgrade - but because of renting there, I had to pay additional because of airport taxes. Enterprise was GREAT but KAYAK certainly messed up the reservation! No wonder they had the better price - reserving somewhere other than where I needed it! Shame on KAYAK!!!