Cheap Car Rentals in Puerto Nuevo, San Juan

The Thrifty counter at the airport was closed so we picked up from Hertz. Simple enough. The car was adequate, but the key fob rarely worked and it was frustrating to have to manually open the doors. We were only given one key and the key ring was braided metal with a loose piece that pricked my finger several times. The Corolla may also need brake work as they vibrate when pressed on downhill sections of the highway.

Received unexplained charges, check in was slow, was turned away from the return point and told to go elsewhere.

Terrible customer service. The morning we had to catch a plane home the car wouldn’t start. We got a cab to the airport. I dropped the keys off to thrifty and they charged me over two thousand dollars without explaining anything. They could not have been ruder or less accommodating. After calling their support number I was hung up on once and the second woman was nice but couldn’t help at all. I will never do business with them again.

They gave my car to someone else because I was late to pickup, despite confirming that I would be there and texting the company. Then, even after I had to find another rental car elsewhere, they charged me $50 for absolutely no reason. Their customer service was very lax and unengaged.

They were excellent! I’m very happy with their service. Shutter service was really quick and the driver was very nice.

It has been one of the easiest rental car agencies to book, pick up and drop off the car besides the kindness of the crew

No problems everything good

The advertised cost is not what you end up paying. In my experience, I paid twice as much, so if you see $40/day, be prepared to pay close to $100/day.