Pickup location closed at 2pm. Our flight was delayed 2 hrs and place was closed. Very inconvenient! 2pm closing time is not practical
10.0
Wonderful|Feb 2023
Enterprise was easy to work with and provided excellent customer service during the pick-up and return. The pick-up in Rio Piedras is in a hard to find location and the address provided confused the shuttle driver.
They gave my car to someone else because I was late to pickup, despite confirming that I would be there and texting the company. Then, even after I had to find another rental car elsewhere, they charged me $50 for absolutely no reason. Their customer service was very lax and unengaged.
10.0
Wonderful|Mar 2023
They were excellent! I’m very happy with their service. Shutter service was really quick and the driver was very nice.
10.0
Wonderful|Feb 2023
It has been one of the easiest rental car agencies to book, pick up and drop off the car besides the kindness of the crew
2.0
Poor|Feb 2023
The customer service was very poor. The employees were not helpful or pleasant to work with.
4.0
Mediocre|Dec 2022
The price for the car upon pickup nearly tripled. The rental agency is also quite far from the airport and the bus only comes every 15-20 mins.
The advertised cost is not what you end up paying. In my experience, I paid twice as much, so if you see $40/day, be prepared to pay close to $100/day.
2.0
Poor|Apr 2021
NOTHING
The car place could have been OPEN when my plane arrived. This cost me $1600 extra dollars. VERY not happy.
7.2
Good|Oct 2019
The staff was friendly and the car was nice and clean.
Checking the cars in and out took a long time and the locations of the offices were difficult to find.
6.4
Okay|Aug 2019
That particular location did not have an airport shuttle, the shuttle took me to another location where I had to take a cab to the correct location, which was a total drag since I was coming from the airport.
Have a shuttle that goes to that particular location. The sixth shuttle took me to another location where I had to take a cab to the correct location, which was a total drag since I was coming from the airport.
10.0
Wonderful|Aug 2019
None
4.4
Mediocre|Jul 2019
Clean office.
They should not try to over charge - insurance & fixed toll for daily. If those extra charges are really needed, Sixt should inform to potential customers when they search for a car.