Cheap Car Rentals in Asheville Regional Airport

Everything was fine.

Car was clean and ready at pickup time..perfect!

I was 10 minutes late and was charged an extra hour which was basically the same cost as another day. It was not discussed or explained until I saw my receipt later. Not impressed by that but otherwise the car served its purpose.

Prompt courteous service

It took over an hour to get my car once arriving at the budget counter. Then now I was charged $2500 for what should have been $113 and am having to call and get corrected.

the guy at the desk was so kind, and he did everything he could to help, but the vehicle i rented and was guaranteed was not there. waste of time and money.

No car was available. We waited for 1.5 hours and eventually had to rent a car from another company.

The good: Our plane got in hours late and the Avis employee stayed until everyone was able to pick up their car, very late into the morning (1-2am). Thank you! Constructive: The car wasn’t clean, windows were full of handprints and there was no one to check the car out when we left. We noticed damage to the car when we picked it up and can only hope that they don’t think that we did it. My guess is that they’re just understaffed and trying their best. Having rented many cars during the pandemic, this was the first poor experience I’ve had and the first time renting from Avis.

Rental was excellent

We booked the car for a week but our plans changed so we tried to modify the booking prior to arriving. We were unable to modify the reservation. When we arrived at the airport we were told they could not modify the reservation for us but it could be done when we returned the car. The car was dirty and smelled of cigarette smoke. The next day we tried to return the car and there was a line of people all the way to the baggage claim (only at Avis, not a single person in line at any of the other car rental counters). I waited in line as long as I could, it was barely moving, and my husband was calling from the terminal there were police everywhere and he was not allowed to wait for me any longer. I went to the front of the line looking for a key drop box. There wasn't one so I handed the key to the rep who was with another customer. We arrived home and called Kayak and Avis to get the charge refunded from the credit card. One rep hung up on us. Both companies told us it was the other company who was responsible for refunding us and nothing could be done to modify the reservation now. Only at that counter when returning. Ridiculous. After wasting at least 2 hours of our time and ruining our morning plans we finally got an answer that we would be charged nearly $300 for less than 24 hours of using this smelly, dirty, Kia vehicle. The rep was unable to tell us what the breakdown was for these charges and we would get a receipt emailed to us from Avis with the breakdown of the charges, which never arrived (shocker). The WORST car rental experience we have EVER had. We book from that airport all of the time -- never a single problem changing our reservation with the other car rental places. We will NEVER EVER use Avis again. THE WORST CUSTOMER SERVICE EVER. They shouldn't even be in business SHAMEFUL

They gave my car away and left me stranded. Ending up paying a ton of money for cabs.

The man that handled the rental was nice and professional but was put in a horrible position by having no help and was taking about 20 minutes with each client and there was a long line. Seemed that most of the passengers from my flight rented planes. It was a very long exhausting wait in line. There was no one there to show you how to even use the vehicle or do a walk around.

By the time I got to the counter no vehicles were available. Extremely bummed since I had a reservation.