Cheap Car Rentals in Centro - Sagrario, Granada

Pick up in Granada was great!! Drop off in Valencia was a total nightmare!! Although I filled the car before leaving the Highway, the two people who were at the counter said my gas tank was short a couple of gallons. They insisted I go and fill it up instead of charging me for 2 gallons of gas. Having to leave the office /garage in a city I didn’t know caused me to get lost. When I found a gas station, it cost only 6 euros to fill the tank. I would have gladly paid twice that much to not have the aggravation of being sent away and getting lost. I’m a senior citizen and this was very difficult and upsetting.

Directions for the drop off location at the Madrid airport were unavailable when we needed them. We tried both Google maps and Waze to get to "Hertz Madrid Airport" and a multitude of other variations of Hertz car return, airport, etc. and they all took us to closed roads that were for airport employees only. Providing a specific drop off address and/or step by step directions to get to the drop off location would have been helpful since the online maps don't work.

Staff in Granada Train Station were amazingly friendly and professional

The two agents that worked with us, Maria in Granada and Juan in Seville, were very friendly and efficient. Overall, our experience with Enterprise was excellent!

Friendly, capable, helpful!

We turned up at the office to collect the car to be told that there was no car available. We had to take a very expensive taxi to our destination instead. The staff at the Enterprise office seemed to think that this was not an unusual experience, that people often book over the internet but no cars are available. Even worse, I went on the Internet to see if I was able to hire a car from a different company and Enterprise were still showing availability for multiple car types despite none being available. Taxis and associated costs have left us a few hundred euros out of pocket. Enterprise are clearly using very dodgy business practices. I will not use them again.