I liked the car, very efficient on gas and very comfortable.
Besides the car, the whole experience. I reserved my car to pick up on at the 36th and Riverdale, but when we arrived to pick up vehicle he could not find my reservation. When he was finally able to locate it, he told us it was because WE reserved it for the other Riverdale location, which we clearly did not as our reservation email said 36th and Riverdale. We drove the additional few miles to the other location. The lady that helped us was not very friendly, she said we were suppose to be there by 8am and that they had already rented our car out and that we would need to wait for a car to be cleaned. I showed her our email showing not only did we reserve it for a different location but we did not reserve it for 8am. She did not offer an explanation, she only said that it should take 15 minutes to wash the car and that there were a couple cars in front of us. There were NO other customers waiting in front of us. I left my husband there to wait for the rental since we were told it was only going to be 15 minutes. He ended up waiting almost 45-60 minutes til he could finally leave with the rental. The crazy part was the 36th and Riverdale location is only 1/2 mile from our house, he was planning on walking there originally to pick up the car. Can you imagine how frustrating this could have been if he had walked? We did not make the error, so why did we have to wait so long for a car to be cleaned when no other customers were even waiting for cars? Why were we not offered at least an explanation or an email in advance if a change had to be made? Poor customer service.
