Cheap Car Rentals in Palm Beach Intl Airport

Desk at PBI was under staffed for a holiday weekend. Car pick up and drop off we’re simple.

car was good and the type we had requested shuttle bus was no where near the every 5 minutes or so and was quite packed (not covid friendly) staff at hertz/budget was overwhelmed - too many customers, too few knowledgeable staff when returning car I asked about payment for 'toll by plate' - probably about $5 worth that I hadn't anticipated (no cash lanes) the clerk who was there at returns said he could take care of it right there.... and rang up a charge of $73 or so! - to cover 'all tolls for a week' - we said no thanks !- he said a bill would be mailed - why not just withhold what we owe from the $200 credit card deposit taken at the time of pick up? why should anyone try to sell an old couple a $70+ for a week of tolls - I mentioned it was a small amount- and perhaps a little convenience

The process wasn't clear after checking in at the airport and going to the lot. As a first-time renter, a little explanation goes a long way.

I made a reservation in October of 2022. When I got to the Dollar Car Rental location they had my reservation but no available car. I was told to go sit on the bench outside with the other people who were also waiting for cars. No one came out to speak with any of us. After 2 hours I went back in asking for an update. No one offered us any options for the inconvenience like car upgrades, any other car choices or credit on the bill. Jeff Orgel Minneapolis, Minnesota

The customer service receptionist and the overall quickness of service. Plus the price was better than other rental car companies…

This was easily the worst car rental experience of my life. Our flight was delayed and before we left I had called Dollar to make sure the rental center would be open. I was told by the agent that they were open 24 hrs. We arrived at West Palm Beach airport just after 1am and when we got to the counter there was a sign that said "temporarily closed" and to take the shuttle to the pick up location. No shuttle came so we took a taxi. We got there and was told by security that they were closed and to come back in the morning. So we had to take a 40 minute, hundred dollar plus Uber to our place and then had to come back the next day. I called and spoke to an agent to make sure my car was ready and she told me that they hold the reservation for 48 hours. So I had to come back 40 minutes to airport to pick up. When I got to the counter, I was told no car was avaiable and it would be two hours. I asked how this was possible when I was supposed to have a car the day before and it was prepaid. Anyways, it was well over three hours before I got my car. There were numerous other customers in the same predicament. I was quite upset at losing a half day of vacation and two expensive trips back and forth. The people working at the counters couldn't have cared less. Overall, just a poor experience.

We had to wait over an hour for our car to be ready. Our flight was an hour delayed already and then to have to wait for an extra hour for a car that reserved for 2 hours prior is very disappointing. They washed it and gave it to us dripping wet so once the drops dry we weren’t able to see out of the windows well and had to wash them ourselves. The pick up process was very disappointing.

After waiting in line for over an hour to get an agent, we were told to go outside and our car would be ready in 15-20 minutes. How would we get our car? We were supposed to look for the model and color of the car and it would have its flashers on. Well there were several other people waiting. We finally saw what we thought was our car and no one else was claiming it so we decided to take it. At that point, we saw the agent who helped us (apparently they were extremely short on help and the agents were doing everything including bringing cars out to the customers). We showed the agent our receipt and pointed to the car and he said that was our car. Our receipt did not have a clearly defined license number so we couldn’t confirm. When we got inside, we realized that the car’s mileage did not match our receipt. We had already loaded the car and were exhausted at that point after traveling all day and then waiting for a car. But I thought we should double check because it just didn’t seem right. My husband went back inside and asked the agent a second time if that was our car and he said yes. When we get to the exit gate, our paperwork did not match the car we were in and had to go back to the lot. As it turned out, we ordered a full size car and the one we had was an intermediate. But, it only had 8k mileage whereas the full size car we were supposed to get had 43k. My husband went back inside and asked if we could jut keep the car we had. They changed the paperwork and off we went. Our flight landed at 4:30 and we were leaving with our car at 7:45 so it was now dark. After we got on 95, I noticed what looked like a small hole/crack in the windshield. At that point we were not going back again. We called Budget the next morning to report the damaged windshield and also that we paid for a full size and got an intermediate due to the debacle at the agency. They gave us a $100 credit. But we ended up driving a smaller car than we wanted for two weeks not to mention the frustration with the whole process.

Very, Very, Very slow and disorganized with picking up vehicle. Will never use West Palm Beach Budget again.

had a problem with the billing. Requested to speak to an administrator and still have not been contacted to voice my problem. daniel danmim@aol.com

Cancelled reservation

Windows and mirrors were not clean.

Nothing Great value, great service. Easy pick up (15 minutes max) easy drop off (literally 2 minutes) Awesome value all around

Car was very dirty.