We didn't get the vehicle we had ordered. Instead of a Mercedes C-Class Sedan, we were given a BMW station wagon which was not a very comfortable vehicle and had a small amount of leg room in the rear. The exterior of the vehicle was also not that clean, which was a surprise.
They never answer the phone at the Rome drop off. Hertz allowed a booking for dropoff 5pm Sunday but I could never confirm that I would actually have someone there to pick me up, as the online hours said 1pm close. Had to drop off early as I received no customer service on this