Cheap Car Rentals in Wilkes-Barre Scranton Airport

Friendly receptionist. Choices of vehicles in class reserved. I returned the vehicle more than a day early, but didn’t get a refund for the day. That would’ve been nice. Also, I was quoted one price and charged more at check out.

Inspect the tires on their vehicles. As many miles that are driven in these vehicles, there needs to be something put in place that all tires are inspected by tire personnel. The vehicle I drove had a bad tire. The tire was in the rear as it shook the drivers seat. It also was loud enough, that it became road noise, and it wasn't. These symptoms were all pointing to uneven tire and/or tire separation. Luckily I had it only for a day, however, it was driven for 500+ miles.

Avoca sales associate has poor customer service and a poor attitude

Everyone was very lovely. Staff were very pleasant in PA and NYC. The car had a very strong smoke order :(

It was the easiest rental I’ve ever had. Pick up and drop off were very quick and easy. The customer service agent at the counter was extremely friendly and very very helpful.

The person behind the counter was extremely professional, polite and attentive. He not only dealt with me with that with another customer and I could see his interaction. He is definitely an asset to budget.

I will be following up with corporate for card charges that were inappropriate and a complete mistake on Budgets behalf. Very disappointed and irritating !

Customer service was very accommodating.

I didn't see the fine print that stated Hertz counter closed at 8:00 PM. Our plane landed @ 8:45 PM and by the time we arrived at the Hertz counter it was closed. There was a sign posted on the counter that stated they were closed. The other car rental agencies were open, in fact National was the only only agency that had a car for me and my wife. I tried calling Hertz Customer Service center only to be transferred and ultimately disconnected. I tried calling back to no resolve. I understand Scranton Airport is not a major hub; however, Hertz knew I was due in, in fact the agent called my cell phone - while I was in the air - to let me know I was late and that she was about to leave and to contact her back. If National didn't have a car for me I don't know what I would have done, my family, whom we were visiting was over a 100 miles away, and elderly. Instead using small print to identify that they close @ 8:00 PM, they should ensure their customer understands their limitations - which their competitors didn't seem to have.

Hertz is very reliable.