Cheap Car Rentals in Wilkes-Barre Scranton Airport

Friendly receptionist. Choices of vehicles in class reserved. I returned the vehicle more than a day early, but didn’t get a refund for the day. That would’ve been nice. Also, I was quoted one price and charged more at check out.

Car cancelled the night before my trip.

They were out of cars and gave me a pickup truck instead. The truck smelled as if someone had smoked weed in it. Apps on the truck were optimized for Canada, so my phone did not sync up. The customer service was good though and helpful at pickup. When I told them the smoke situation they noted it and apologized.

Pick up and drop off was easy. Price was a little high.

Arrived to pick up car and budget did not have a car for me

Customer service was very accommodating.

I didn't see the fine print that stated Hertz counter closed at 8:00 PM. Our plane landed @ 8:45 PM and by the time we arrived at the Hertz counter it was closed. There was a sign posted on the counter that stated they were closed. The other car rental agencies were open, in fact National was the only only agency that had a car for me and my wife. I tried calling Hertz Customer Service center only to be transferred and ultimately disconnected. I tried calling back to no resolve. I understand Scranton Airport is not a major hub; however, Hertz knew I was due in, in fact the agent called my cell phone - while I was in the air - to let me know I was late and that she was about to leave and to contact her back. If National didn't have a car for me I don't know what I would have done, my family, whom we were visiting was over a 100 miles away, and elderly. Instead using small print to identify that they close @ 8:00 PM, they should ensure their customer understands their limitations - which their competitors didn't seem to have.

Hertz is very reliable.