What I liked: *Great deal considering the car I got and it actually made me want to rent more often when in the same situation. *Very friendly check-in. *The car itself was very nice and has me considering buying one myself now. What I didn't like: *No helpful salesman available by phone to aid in decision making; nothing but antagonistic recorded voice commanding the proper response from the customer. In other words, the exact opposite of friendly, helpful and responsive customer service. *Horrible man at counter showed up to work at 12:30 and when I came back 20 minutes later, he had "gone to get some coffee"! Just 20 minutes after showing up for work, at 12:50 he then took a 20 minute break, not coming sauntering back to the counter until 1:10, never apologized or sped up his slow walk when he saw three separate customers waiting for him to get them their cars. There would have been four of us but the second lady to show up had already left since she'd waited for over 10 minutes for the guy who was supposed to be working. *Same horrible 'employee' with his "Hey, that's how it works" and "take it or leave it" responses has no business being behind a counter.