Kayak booked my reservation 30 minutes away from the airport. When this was determined by the staff at Hertz Detroit airport, they were unwilling to help arrive at a solution. I had to leave the Hertz area and book through Thrifty/Dollar in order to obtain a rental car. Additionally, the area where I needed to work with the Hertz Detroit airport representative was in a closed in space, making me less comfortable during COVID.
They promised I didn't get charged, they didn't have my car
They still charged me and now my account is overdrawn
I made a reservation a week in advance, but the car wasn't there when I showed up because someone else extended their rental, and they had no other sedans at all! Had to go with a different company and pay more.
Staff was great, helpful
I was surprised to find no rental counter at Windsor station, just a video kiosk marked Discount (not even Eurocar). After calling, it took 20 minutes for an agent to arrive to pick us up and drive us another 20 minutes to the rental counter, where we took another 20 minutes to finally get the car and be on our way. That was nowhere advertised or stated, so it came as a surprise. As a minimum, I would suggest their confirmation email ask us to call 15 minutes before arriving so the shuttle can be there. Or they could monitor the train arrival times and just be there when our train arrives. Then you need to drop the car to the rental office over an hour before the train. Something to keep in mind.
Friendly staff willing to help and provide the best that organization has to offer.
Poorly maintained fleet of cars by the associates of Europcar Car Rentals i.e. Discount Car & Truck Rentals. Inability to appreciate the time of customer. Misleading the customer of the location of rental facility.
There is no car rental booth at this location. Only a little metal kiosk that connects you by phone to Discount. There is only a train station. It's not Europcar but Discount Auto carrying on business as Europcar. No Europcar signs.When you call the number on the reservation Discount operator answers the phone. She had no idea what to do or what was going on. Shame on you for allowing this to happen. I ended up borrowing a car from a friend. Otherwise I would have been stuck