Cheap Car Rentals in Erie Airport

I have never had a worse customer service experience. First the date and time i selected to pick up the rental was apparently after the location closed. So I had to come back much later in the evening as they take a 4 hour break in the day. I rented a Prius and the hybrid motor failed as well as the brakes. I spent over 6 hours on the phone over multiple days trying to get a replacement vehicle. At one point they told me to just leave the keys in the car on the street in Brooklyn and someone would come get it. Finally after all this drama and spending 2 of the 6 days i booked not being able to use the car, I was told that I would receive a refund. I’ve yet to receive the refund and have to call their customer service again for the 11th time now. Unless you have an absolute emergency I can’t think of a reason this company would be worth your time.

the agent went above and beyond on the service, they waited long after hours to help out. Thank you very much for such an wonderful experience

About the Kia automobile: The cruise control was lagging a little bit when changing the speed even by one or two mph. The gas mileage was not as good as a Nissan Versa, and poor gas mileage in city driving. Much appreciated the headlights were NOT LED lamps! (Lacking an ambient diffusion, LED lights are very wrong for nighttime driving on rural interstates, creating a real liability.) The Kia was roomy for an economy car and well-designed interior for travel. About the Budget representative at Erie Int Airport: Professional and courteous. I would recommend Budget based on the customer service. Thank you.

I wasn’t prepared to drop the car off and then walk all the way back to the terminal in order to drop the key in a vacant cubical box.

The service at Erie was excellent. The car smelled of smoke!