Cheap Car Rentals in Hagerstown Regional Airport

The agent at the desk didn’t look at us when we walked up to the desk and didn’t even say hello when we said hello to her. We waited as she wrote in a paper and my husband said, “um, we have a reservation.” The agent said back, “name.” No hello, nothing kind or friendly. She then said, “we don’t have a car for you. I tried to call you.” She hadn’t. I had no missed calls, no emails, nothing. She was VERY rude, didn’t apologize, didn’t try to help us, NOTHING. Horrible customer service, very rude, and we ended up have to cancel our entire trip. This agent needs serious training or to be fired immediately. Wildly disappointed and will be sharing this story with others.

They called me 2 days before my vacation to tell me they didnt have a vehicle for me.

They have always taken care of me. I rent here a lot. The cars are sometimes a little rough but rental car companies are struggling to get cars for their fleet now a days so they are buying some used cars. So I guess this couldn’t be avoided. Staff is great.

That Budget is closed all the time. Nobody at that location. Ghost airport.

Everything went as planed get employees

Easy pick up and drop off. Friendly agent. Great car. Would use again.

Set up rental car pick up date, time vehicle, online. Then the date of pick up, received a call stating there were no cars available. Let my family rushing to locate another car with another company.

We did not use Hertz because, even though I reserved a one way rental on the website, we get there and we’re unable to fulfill the reservation. They stated that they don’t do one ways. Wasted our time and money since we had to get an Uber to get there. Highly disappointed.

The car was great and the pickup was smooth. However I forgot a couple of personal items when I dropped the car off when the site was closed. I came back the next day as soon as they opened and they told me they already sent the car off with someone else. They said they’d “look” but didn’t even attempt anything. I asked if they could call the renter and they said they could but never did. I had left my license in the car and instead of helping me, they told me to “get a new one”. They said they’d also call me if they find it. It’s been a week now. I’m pretty dissatisfied with the service here and won’t return. They are very unhelpful and the one guy is very rude if you don’t take the optional insurance.

I reserved a car that wasnt available and had to travel an hour to another location to get a vehicle. Once there I was given a filthy car that had a nail in the tire. When the tire went flat I was charged for them to change the tire, that took over an hour, then was told I could not drive the car on the spare and would have to exchange the car but they didnt have one available so I was to wait where I was for a regional manager to locate a car and call me back. 4+ hours later I was tired of waiting so I started calling different locations until I found a location with a car available. I drove to that location because they do not "pick you up" That location was friendly and exchanged the car for me painlessly but again I was given a dirty car. Now I have to turn this car in late... Due to the 5+ hour delay and will be charged another day for it.