2 hours for geting the contract that they made us pay at the end for a ridiculous value, while it was the most expensive car i have rent in my life (much more expensive in Mexico that Europe which is curious), we felt they were not serious in their client relations when they asked 20 usd and took me an hour to give the car back, they were nice at the agency but their system is appoarently responsible there was no way for them to take into account that we rent the car for almost 1000usd for 6 days, and made us pay 2 hours more wherease we took the car at 12 on departure day instead of 10 am ( because of all the discussions about insurances, additional driver, checkin forms etc)