Cheap Car Rentals in Pensacola Airport

I didn't have a happy experience AT ALL. I rented a 15 passenger van 2 months PRIOR to my pick up date. Something went wrong and they didn't have what I asked to rent, BUT I COULD HAVE A 12 PASSENGER VAN FOR THE PRICE OF THE 15, SINCE THE RATES INCREASED. Not once was I notified that there was a problem, not one apology from anyone on the counter. For my so called inconvenience, I was told to bring the van back empty (not filled with gas) and I should just be happy I got any van because I showed up for pickup at 2:30pm instead of 12pm. I was late due to a flight delay in St Louis, MO but you had the option to cancel my rental after 2 hours late. JUST WOW. When I did return the van before my scheduled time, I was charged $206.79 for 20.7 gallons at $9.99/gallon. I would have filled the van up had I known that! I will never use Budget or Avis again. I don't know why I bothered writing this. You got your money, NO ONE CARES!

The guy who checked me in, Archie, was excellent. Provided helpful info about the area and was pleasant and professional.

The lady at the front desk was extremely helpful and very nice. It made my trip so much easier. Thank you.

Car stunk of cigarette smoke. It was a bigger process than we imagined getting the car at the airport and once we did, we didn’t feel like going back and asking for another SUV so we just drove with the windows down a lot.

If we got the car that was advertised! Ended up with a non SUV

It all was well done.

The emphatic the pick up location was extremely helpful and walked me out the the rental area!

Cannot complain about anything... Pick up was easy, the managers special turned out to be a Volkswagen Tiguan which was like new and the drive was excellent. Drop off was also simple. Thanks again for a great service ! Hayley

Great deal Great service I’ll be back!!!

Nice car, lousy attitude of personnel, and ridiculous over-rental-time policy. Let’s face it: Travel involves lots of unexpected events….like cancelled flights. But be assured…..that doesn’t matter to Avis or their employees, even if you’re only two hours late. They’re gonna charge you another FULL day — with a “so sad…..too bad” attitude. I have told Avis they have lost a good customer forever. Arrogance and stupid policies don’t mix well with proper customer service.

Great car. 5 stars except drop off wouldn't let me pay with a different credit card without going to office.

After I confirmed and my card was charged, they called me to cancel stating they did not have any cars available and it was a glitch but I haven’t been refunded my money that was charged.

We did not get the car because the night before we were called and told we could not rent unless we were flying although I booked at least two weeks before.

Spent almost an hour at the desk for pickup, and I was the only one there. Bother employees were new, and didn’t know exactly how to click through all the screens/forms. They were nice and friendly, but company shouldn’t leave them to hang like that. Not to mention I shouldn’t have to wait that long.