Cheap Car Hire in Five Points South, Birmingham from AED 142

I loved the convenience of having the car available just steps from baggage claim.

All was good

I made a mistake on my booking and minutes later I realized it was too late and there was no way to cancel it!!! I have not used the car and my card was charged full amount for the payment!!! Very bad experience!!!

Couldn’t even rent and lost $33 to insurance through kayak

When I arrived in Birmingham there weren’t any mid-size trucks available even though that is what I reserved. There was a larger truck available but it had not been cleaned. The Budget employee asked if I would be willing to accept the larger truck for the same price if he cleaned it quickly. I said yes. The truck was in great shape. It was exactly what i needed to help my son move in for college. The return was quick and simple and I very much appreciated that I wasn’t told I would have to choose another car. We worked together to get it fixed quickly and I was very happy! Thanks Budget!

The pickup was excellent. There was even a valet service to park my personal vehicle.

The vehicle I rented was in rough shape. The brakes weren't working well and it had body damage on it. Customer service was good at pickup.

The van was broken. Windshield had black tape and flap with noise throughout the trip. The van was flithy when I picked it up.

The check in was horrible!!!! We were in line for about 11/2 hrs. There was one person working having to do all aspects of the job. She did an excellent job with customer service.

They scheduled me at 1 certain location for pickup at 12:00 on Saturday. We get there to pickup the car, and they were closed. We spend 30 minutes on the phone trying to reserve for another location. We ended up having to drive 20 minutes away to another location at the airport. Not only was this location going to charge me $200 MORE to rent a car, but the associate I had trying to “help” me was the rudest person I’ve encountered in a long time. He acted like he was mad that I walked into his place of work. He huffed and puffed everytime I had a question. When I asked why it was going to be $284 instead of the original $78 the other location was going to charge me, he said “because it is.” by the end of it I told him thank you but I would just go find another place to rent a car. He said “that would be great. Bye.” Horrible experience. 100000000% do NOT recommend this company.

okay

The bad part: The staff member was in such a rush to clock out that they didn’t want to check us in with our rental and told me “you can go back in line and wait on her.” until the other staff (who was already busy with other customers) had to ask him to take care of us. So he grumbled through the process and gave me the keys to a truck without telling us we didn’t get the Camry or a car like we booked until we walked out there and realized it was a full size truck. Not the most comfortable ride back home when you’re expecting an easy to drive sedan. So basically staff interaction was not pleasant sums up the bad part of the experience. The good: It was easy to book online, the value for the price was competitive and the process of pickup and return was simple.

Waited for AC n hour for the CSR on pick up

I was given misinformation on my rental that I had booked 8 days before. I had confirmed everything the night before pick up and was told everything was confirmed and ready for pick up. When I went to pick up the rental the reps told me something totally different regarding my payment that had already been pre-paid. I wasnt happen and on top of that didn't understand why I had to call and cancel the reservation when I was right there @ Hertz. I went to anther rental agency from there and had no problems gettin a rental from them.

Excellent communication, service and way of dealing with customers.