The agency claimed not to have received our order. Once shown proof of its existence, the car provided had been smoked in despite my wife’s request for a non-smoking vehicle. Hertz exchanged the car, but the replacement vehicle was in poor condition and rattled consistently. This was a poor rental experience and not at all consistent of my past service from Hertz.
4.0
Mediocre|Jan 2023
The vehicle I rented was on E at pickup and not very clean. I am also still waiting for a receipt
10.0
Wonderful|Jan 2023
The office in Cincinnati was dealing with burst pipes and a cold front office, so they did the best they could under the circumstances. They actually transported me to a different office nearby to pick up my rental.
2.0
Poor|Nov 2022
I felt tricked. I thought I was booking to pick up the car from the Cincinnatti airport, but instead it was in downtown Cincinnatti. Very tricky and deceiptful on your end.
2.0
Poor|Aug 2022
Went to hertz with my confirmation number No cars on lot. I missed my mothers funeral
Pick up was easy and the transaction was smooth. I like that you can drop the car off at the airport.
I wish I was told that the drop off location would open at 4AM. I was there at 330AM and was confused that all the gates were locked. Luckily there was a guard who informed me about the opening time.
9.2
Wonderful|Jul 2017
nice van. very clean
n/a
2.0
Poor|Jan 2017
Made a reservation. Choose this location since I had rented from them before. When I got there I was told I didn't qualify
6.0
Okay|Aug 2016
Quick service and ease of pickup and dropoff. Good rate for a one way weekend rental.
Had very little or no windshield fluid which makes me wonder if other fluids were checked. Also, not cleaned in back seat...no vacuum job back there.
I ended up leaving a bad Google review. Their apparently new policies are not conducive to the way I do business.
10.0
Wonderful|Oct 2020
Friendly and professional, Genuine people service. Car was clean and very fuel efficient. rental car price was super fair, and much better than the airport. Thank You all.
Perfect...
6.8
Okay|Sep 2020
Super easy friendly
The fact that my bill was 241 and I had 255 on my card but yet it still took 320 to rent the care and I only got 150 back on my deposit when I paid 200 for it
3.6
Poor|Aug 2020
Price. I rented from CVG airport. I was told my rental was for CVG, in Cincinnati. 25 milrs away. Bull
2.0
Poor|Aug 2019
Nothing! They closed before they said they closed and we weren't able to get our car! I can't think of a worse experience.
They should have stayed open until the listed time and they should have picked their phone up at literally ANY TIME on the Sunday we were supposed to get our car.
10.0
Wonderful|May 2019
Great staff! The Reading Rd. staff is top notch!!!
You all need to explain the insurance portion of the rental process a little more clearer. Never know to add or not