Cheap Car Rentals in Lee - Miles, Cleveland

I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.

The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.

Nothing was wrong great work

The clerk was cool, but that was about the only thing I wouldn't complain about. First, doing the renting through the app was terrible. I ordered the $11/day insurance along with the rental, but when I placed the order, I got a message that said the rental had been done but they couldn't and didn't add the insurance. So, I got the insurance at the counter for $15/day, only to find out that the insurance HAD BEEN PURCHASED. I paid MORE for the insurance at the counter than I did for the insurance through the app. It was too late to change it, so I had to cancel the insurance that would have cost me less. Then, I used my zip card to make the reservation, because I wanted to break up my payments. When I got to the counter, the card didn't work, so I gave my credit card to hold the charge and THEY USED THAT FOR THE PAYMENT INSTEAD. I get the car and it looks like it's been sitting in someone's driveway under some trees. Little dead leaves and grit all over it! At least the interior was clean, but it was too small. My knees were scrunched the whole time. I adjusted the seat back as far as it could go and my knees were STILL scrunched. On top of that, I turn in the car at 6 p.m. as per the reservation. I find out the next day that I've been charged for a whole other day. Thank God that when I called, they immediately corrected it. But I'm skeptical whether I'll use their services, again. Needless to say, this was an all around horrible experience. Fix it so that there is no glitch or confusion with the insurance going through with the reservation. Have the car rinsed down before handing someone the keys. Have a more consistent system that recognizes different methods of payment both online and at the counter.

Let me change drop off location, no problem or fee.

It was all good!

Friendly customer service, nice vehicle. We will definitely use this rental place again.

I am a non smoker. Meaning never in life smoked cigarettes or marijuana. If a vehicle has any smoke smell, leave it out of service until the smell dissipates. Also, customer service would be communicating to the customer prior to assigning the vehicle. The smoke smell nor damage was communicated until after it was noticed at vehicle entry. I then returned to the counter to confirm all concerns were documented and they had been, but notccommunicated.