Cheap Car Hire in Mount Pleasant, Cleveland from AED 19

I thought I was picking up at the airport location but it turns out it was about 30 mins away. Seems like it would be a simple fix but I was told that because I booked through a third-party that Hertz couldn't do anything. Also, the vehicle had a strong smoke odor on the interior...not cool when you're traveling with family and small children.

The location closed before we could pick up the rental. We were not notified. We were not compensated. We had to pay for travel for that evening.

Nothing was wrong great work

The clerk was cool, but that was about the only thing I wouldn't complain about. First, doing the renting through the app was terrible. I ordered the $11/day insurance along with the rental, but when I placed the order, I got a message that said the rental had been done but they couldn't and didn't add the insurance. So, I got the insurance at the counter for $15/day, only to find out that the insurance HAD BEEN PURCHASED. I paid MORE for the insurance at the counter than I did for the insurance through the app. It was too late to change it, so I had to cancel the insurance that would have cost me less. Then, I used my zip card to make the reservation, because I wanted to break up my payments. When I got to the counter, the card didn't work, so I gave my credit card to hold the charge and THEY USED THAT FOR THE PAYMENT INSTEAD. I get the car and it looks like it's been sitting in someone's driveway under some trees. Little dead leaves and grit all over it! At least the interior was clean, but it was too small. My knees were scrunched the whole time. I adjusted the seat back as far as it could go and my knees were STILL scrunched. On top of that, I turn in the car at 6 p.m. as per the reservation. I find out the next day that I've been charged for a whole other day. Thank God that when I called, they immediately corrected it. But I'm skeptical whether I'll use their services, again. Needless to say, this was an all around horrible experience. Fix it so that there is no glitch or confusion with the insurance going through with the reservation. Have the car rinsed down before handing someone the keys. Have a more consistent system that recognizes different methods of payment both online and at the counter.

The car battery completely died in the lot of the hotel AND oil life was at 2%. Once sent to office for a new car, they didn't have one for me for 3 hours, missed work meetings due to it. F experience. Inefficiency and ineptitude was hard to believe at times. Won't be going through budget again.

Friendly check in and check out staff. Very efficient

i loved how easy pick up and drop off were. completely hassle free and every time i called enterprise someone answered my questions quickly and thoroughly. super friendly too.

plane encountered a delay, so I ended up landing after the enterprise location had closed. I made my way to the location the very next day, It had not even been 24 hours since my scheduled pickup and when I arrived the Manager of that location told me he just rented my rental to some one else just 20 minutes to me arriving. They had no other cars that fit my needs. this was a work trip and I needed a pickup. I ended up with budget after spending 3 hours of company time calling around to all the rental company locations in Cleveland untill I found one 30 minutes outside of the city and I had to Uber their. Not impressed with the service I received and my company will avoid them in the future