We had a stone kicked up from an 18 wheeler and was concerned about how to handle the issue with Hertz since were didn't take out the extra coverage. We called our insurance and had everything arranged but did have a deductible. When we pulled into Hertz, the al who managed our car in Phoenix gave us a flat rate which was less then our deductible and did it all in one transaction. I had envisioned having to hassle with a manager but it was painless and we paid the flat amount. Car was great and we couldn't have been happier!
Car wasn't ready she we arrived to Grand Junction, which wasn't a big deal but they did ask us if we would take a smaller car but it turned out the price was higher for the smaller car. We went to lunch and got the bigger car - a Nissan Rogue, which was very ice.