Cheap Car Rentals in Groton-New London Airport

The car was too small for what we needed it for. It was dangerous on the highway because of its size the large trucks couldn’t see us and we were afraid for our safety. We tried to upgrade the car to get something bigger at a different location and were told they couldn’t help us and that it wasn’t their problem. There were no other cars available to rent In our area so we couldn’t cancel our rental and get something to else. When we called for help we were told to us the app which didn’t work and the app told us to call a rental location for help. Absolutely awful experience and we will never rent from Hertz again. If Hertz continues to treat their customers like this they will go out of business. Very disappointed.

I rented a Jeep Cherokee or similar to help my daughter move. I was offered a micro-suv that would not have been big enough. They had a 7 passenger Toyota 4 Runner which I accepted. The rate increased 150% to rent the same size car I previously booked. The suv had 57k miles on it and needed brake pads.