Although I reserved a vehicle ahead of time, I had to stand in line for over 45 minutes to get to the rental desk that had only 3 people working. The woman that eventually helped me was wonderful but I was told to “go to zone 1, jump in any car there & drive away”. When I went to zone 1, there were only 2 electric vehicles there when I specifically said I wanted gas. I wandered around for a while to find someone that worked there & had to wait for a gas vehicle to be cleaned & brought around. I paid for an suv & got a Nissan Altima. Honestly, it was a fun, good little car but not what I wanted. We had our road trip & when I was returning the vehicle, I got rear ended by someone at a traffic light that fled the scene. I called & made a damage report right away. When I returned the vehicle, I wanted to talk to someone from hertz about the damage and there was literally NO ONE working at the return. I took photos of the vehicle (front & back) & left it there. I then went back to the rental desk because I felt like I should talk to a human about it being returned with damage & there were only 2 people working there with a bunch of new renters lined up waiting. I didn’t wait even longer to talk to someone since I had already reported it to the damage person on the phone. The lack of people working is ridiculous.