Cheap Car Rentals in Northeast - Ahukini, Lihue

A/C quit working and the car lost power going up hills, had to exchange the car. After we got the second car all was good. We had no issues getting the exchange accomplished other than the inconvenience.

Pick up and Return was flawless. Excellent newer SUV.

Car was great, service staff great, drop-off great. Unfortunately long queue to pick up car, which took quite some time. It is quite clear what time the planes arrive, and how many vehicles are booked, so this shouldn't occur. We had also prepaid the car, so only needed to show licence and sign off, but had to wait in queue, with others who either hadn't paid yet, or hadn't even booked.

Friendly staff and efficient pick-up and drop-off. The vehicle was not thoroughly cleaned with sand on the seats and floors, a deteriorated rear wiper blade and smearing on the inside of the windshield.

Convenient and efficient.

The car was available and worked great the whole trip. However, it took a very long time to check in, find a car and leave when we picked up. I was not picky at all. The car they decided to give me changed 3 times before I could leave. Then it turned out that the person who sent me off with the car didn’t complete the paperwork properly, so I had to wait in the office for someone to fix it and print me a receipt. Not the end of the world, but not the smoothest experience I’ve had, by far.

The whole process took 3 hours, made worse by the fact that even after the paperwork was completed, there was an additional hour wait to clean the car.

Extremely Slow in rental desk area

Took two hours from when I walked in the door to pickup vehicle till I drove out of driveway. Worst pickup ever, and I have rented a lot of cars in my time.

Pick up took almost an hour

A terrible experience across the board. Over an hour wait to get the car at a site that was clearly disorganized and not service-oriented. I tried 5 times to extend my rental (3 different calls, and 2 visits to the site) and no one answered as able to explain the rate doubling despite being able to book a new reservation at more than half the rate less. Made no sense and not only could people not explain why, no one seemed to care to resolve the matter. Horrible experience that didn’t seem hard to get right. Never again.

Faster pickups and cleaner

Truck wasn’t cared for and seems far older than it is. Didn’t have windshield washer fluid in it which suggests routine maintenance is skipped. Also had to wait forever to pick it up.

Took two hours to get a rental car…their system for assigning cars and arranging insurance was slower than any other rental car company we have used.

I have never been assigned such an old and poorly maintained car. The car was out of windshield washer fluid which turned to be not safe when we happened to need it. I was expecting a better car from a tier1 car rental company like Hertz, very disappointing.

Working with Payless was very easy, efficient and got me on my way in a short period of time. Had a small snafu at first but was handled very professionally and timely. I interacted with two of the rental clerks at pickup and both were courteous, helpful and willing to make sure we were satisfied. Sometimes, during the stress of travel, we forget that there are processes that must be attended to. A little patience and courtesy goes a long way in smoothing these out. I would rent from Payless again.

Take an hour and fifteen minutes to get a car. First, a 45-minute wait in line and then the another 30 minutes to bring it from another lot and clean it.

Everything was convenient