When we picked up our car, fortunately before we left the lot, we noticed that we had been given a car with an almost flat tire. Alamo quickly put us in another car, but it wasn't until after we left the lot that we realized we were given a car without a full tank of gas. This location doesn't seem to pay attention to details.
We were upgraded automatically. We wanted a car that got good mileage and car got 30 miles to a gallon but it used premium. We were in California so it got expensive.
See the headline.
Wish it had GPS, but had our own.
Very Good|Apr 2017
The check in and check out was very efficient. Very friendly staff.
Miscommunication with the local office and remote information staff. I was told there would be no fee for dropping off the car an hour late but instead I was charged an extra hour plus a day official insurance fee and the excuse was that the 1-800 help line does not always have information reflective of each rental site's policy, which should not be the case! What's the point of getting misguided info?
It took way too long to pick-up the car however the clerk was terrific!
Great car! Great drop-off!
Waited over 15 minutes in line. Only 1 person working. Hard sell on liability insurance and coverage!
Customer service in Oakland was awful. Not only did we have to wait for a car after our reserved pick up time, the representative did not process our paperwork and then overcharged us. Terrible experience.
We did not rent it. And won't in the future
Very Good|Mar 2017
I like the way you can walk into the parking lot and pick your own car
When I walked into the parking lot there were not enough American cars there is always a shortage of American cars this is an American company should have more American cars then crappy Asian cars