When I got to the site to pick up the car, the agent asked me what kind of car I'd wanted and almost made me think that they didn't have the car I ordered. It was just a bit odd. Once I got in the car, I noticed that the gas tank was just over half full and that the windshield washer fluid light was on. I've never gotten a rental car with less than a full tank of gas. I took a photo of this and called the office. I was told that it "should" be noted that the tank was only half full and that I didn't need to worry about low windshield washer fluid - he thought he'd had water added earlier. When I went to use it, it wasn't low, it was empty. We filled the gas tank before dropping it off and let the drop off agent know that the windshield washer fluid was empty. Overall, it was not a bad experience, but it was not stellar.