The people working with me were very nice. The car was nice and clean.
I pre-paid, because the ad said that it would create a quicker pick up. When I got to Hertz, the gentleman was working with another person. He kept leaving the room to ask someone a question. You could hear several people in the next room talking and laughing, but no one came out to help the gentleman. When he finally got to me, he informed me that I would have to go to another location ( about 20 minutes away) to get the car I reserved.(Glad I wasn't dropped off the pick up the car!) The reservation was not transferred, so there was more waiting once I got to the next place. All in all, it took me 2+ hours to pick up the car. I found that rather frustrating, as you can imagine. I was VERY late arriving at my destination.