Cheap Car Rentals in Santa Fe Airport

I felt threatened by an employee and cancelled my reservation after calling customer service. In all fairness employee was alone cleaning a previously returned car, garage door open so I went in. No note on office door that they were closed and employee was sole person on site. I knocked strongly on window and door frame of passenger side, called out, went around side repeating loud noises, rapping and finally lightly touched employee's shoulder-this employee was vacuuming with head phones and totally unaware of any external movement, noise, customer which in retrospect I feel puts themselves is possible danger. Employee reacted with a start, pointed finger close to my face demanding I leave the premises. I had previously tried to contact Avis to extend reservation but only received robot calling which was impossible to accommodate me. It is a terrible system when one needs a person to help and there is no answer even during afternoon. I was a bit shaken and choose not to rent from Avis in any near future. Neither customer service or Kayak due to mechanical answering machines cannot provide service in such a situation.

No cars available!!

The car pickup appointment was for noon. When we arrived at 12:15pm the owner refused to speak to us as he locked up his office. He totally ignored us as we knocked on the door and eventually walked out to his car and told us there was nothing he could do because the office closed at noon. Pick up time and office closing was in direct conflict with each other. The owner did not apologize or offer alternatives. He told us to “come back tomorrow.”

Not much. I was happy

Although I was given an upgrade, the car was a beast and overwhelming. Drove well on my cross country trip. Like most newer vehicles, too many bells and whistles to accommodate to. 😳

Let's see, we were given a car with a tire problem and an oil leak. The morning after, we drove the 25 minutes back to the airport to inform them of this problem. Couldn't care less. "Couldn't see leak" and threw some air in the clearly leaked tire. (It went to emergency pressure twice after being filled twice). The second day, we drove back to the airport. Mind you, this is 25 minutes there and 25 minutes back EACH TIME. The guy was like "I'm so glad we could give you a different vehicle." Again, couldn't really care less. Second vehicle thankfully didn't have problems. Would NOT rent from these idiots again.