Cheap Car Rentals in Dupont Circle, Washington, D.C.

The pick-up was OK. Friendly staff, but silly process (only two people allowed in the building at once). Drop-off was fast, but the gentleman I dealt with was fairly rude. The car, though, was terrible. It needed service (the service light was on when I picked it up). It was in bad shape and not terribly clean. It jerked when starting up at an intersection. The windshield produced glare in all conditions. Overall, the car was worn out.

Reserved a car at a specific location online to get there and be told they don’t have any cars and to wait. Another person walks in and they say they have no cars and won’t be getting any. I was flabbergasted that I was literally told something different 5 minutes earlier. We were then directed to another location across town in hopes of getting a car there.

They ran out of cars and I had to wait 2 hours for a car to show up to fulfill my reservation.

Arrived at the location at 9:30 am for my 10 am reservation, no cars were available and I was told I would have to wait 60 minutes before any would there. I was in line with approximately 7 other customers ahead of me. I cancelled my reservation and booked at a different location.

Car had bird poop on doors and the back. Interior had mud Pickup receptionist on phone throughout pickup. Vehicle at 3/4 tank making guessing how much to fill up annoying and ended up gifting budget some free gas. 6/10 experience.

I waited in line for an hour to pick up my rental and the one person working helped 3 people in that time. I ended up canceling my reservation and mg plans for the day. Avis/Budget at 1908 L St NW DC is a horrible place to rent a car. Just don’t.

The customer service representative at the Hertz counter at the 1919 Connecticut Av NW, Washington DC location was incredibly helpful, friendly and efficient. She made my car rental experience much easier than expected! Thanks

Kayak's reservation code was only entered in Hertz's system on the day before, meaning Hertz did not really reserved anything. I got to pickup's place and there was no car available. Had to wait one hour for it. Meanwhile another costumer, who had not paid in advance like I did, was there waiting for 2 hours and obviously got preference to be attended first. When client pays in advance, please HONOR the contract and have the car available.

there was simply no car for us despite booking a month before which is unacceptable

Friendly service and easy rental procedures. Thank you!

There was no Dollar counter when I showed up. So no car. Spenr $300 on ubers as a result.

the dollar location I was sent to did not exist. Then I was sent to the airport. where I didn't want to go and they didn't have my car.

There was no Dollar located at that location. Customer service is abysmal! They're completely incompetent. Kayak customer service is completely non existent! I will never be using Kayak.com or Dollar/Hertz/ Thrifty ever again. You guys really suck and ruined my trip to my sister's wedding!