Was lied to multiple times by multiple employees. Despite making reservation 6 weeks in advance, they may or may not even have the class (pickup truck) in their fleet any longer, but definitely could not get one to the location the reservation was for. They continue to accept reservations for vehicles even after they know they are triple booked and then are forced to cancel reservations, sometimes when the person comes in to pick up (I spent 3 hrs in their lobby watching this happen.) Horribly unethical way to conduct business. But seems Hertz is also in the habit of reporting paid rentals as stolen, so, hey, at least I wasn't arrested! In short, this was my first and last Hertz rental. Learn from my mistakes..... not even once!