Shift manager at the Austin facility on 35th street was pushy, but drop off (elsewhere) was great. Would recommend another Austin location.
8.0
Very Good|Nov 2022
The intermediate SUV was unavailable and i was bumped up to the next size. Very happy it happened. I wouldn't have been happy with anything smaller as I drive an F250. Very comfortable ride. As a 1st time car renter and a senior citizen, I would have appreciated clear information on which locations provide transportation upon returning the rental.
10.0
Wonderful|Sep 2022
Pick-up and drop-off was very quick and fast. No lines! The car was clean and in great shape.
8.0
Very Good|May 2022
Friendly staff and very helpful!
8.0
Very Good|Jun 2021
Long line at pickup - desk understaffed
8.0
Very Good|Jun 2021
Staff told me they only had a truck available for my one day rent for $228. I went on Kayak and booked a mid size car for $128
Very horrible experience I ended up driving my own car.
1.9
Poor|Sep 2021
Charged me a refuelling fee. They are not refunding it to me.
10.0
Wonderful|Jul 2021
Excellent service !
6.0
Okay|Jun 2021
The staff was very friendly.
The car was filthy. The seats has white stains in both front seats, the floor boards hadn't been vacuumed, the seat was difficult to adjust.
10.0
Wonderful|Apr 2020
Shelia was very nice, made it very quick and easy!
Nothing! Great customer service, great car, easy process, great price!
2.0
Poor|May 2019
N/A
Be clear on the pickup location. I selected Airport Blvd and the pickup was downtown and not the Airport. Could not use the reservation and had to pay for the third party insurance.
Although we specified the drop off at the airport in the reservation, it didn't get reflected in the cost. An additional $150 drop is, well, a lot.
5.2
Fair|Sep 2020
N/A
If I reserve a sub-compact or economy car, then that is what I want and expect --- and not to to be 'up-sized' to a bigger car - regardless of rate. Valuable vacation time was wasted on this issue. Honor the reservation !