Cheap Car Rentals in Southwest Baltimore, Baltimore

I am a Hertz Gold member but, by booking through Kayak, they didn't give me any amenities. I waited 30 minutes for my dar in BWI.

Bad customer service

I was scheduled to leave BWI airport on a 5:50am flight. No one warned me that returning a car in time to make that flight and then getting from the rental site to the airport could be a problem. When it dawned on me that there could be a problem, I called Hertz. The person suggested that I return the car the night before and then "sleep at the airport." I was stunned that the idea of sleeping at the airport. I am 76 years old. I've slept at airports in years past, and it's not something I wanted to do. Floors are hard, the airport is chilly at night, I would hardly get any sleep. I ended up calling several nearby hotels to see if any had airport shuttles at 4am. I found a hotel, paid $141 that I hadn't expected to have to spend, but Hertz wouldn't reduce their rate in light of my returning the car early, I wish the Hertz agent would have cautioned me about the problems finding early-morning rides to the airport after dropping off a car at their off-site car pick-up place.

I eventually got a car and the staff was doing their best.

The place we were told to pick up our car was a damaged, closed building and we were stranded without a car. Support could not help us and we had to scramble to rent from another agency. Truly awful experience!

To have a toll pass.

I booked this car through your website but you guys contacted it through Priceline. Priceline changed the location from the Airport location to a location 30 minutes away. I had to pay more to book a car last minute at the airport.

The woman behind the counter was horrible. Genuinely the rudest woman I’ve ever met and I consistently work in war zones. Fire her.

No one at the counter for 10minutes upon my arrival. The budget desk was located inside a hotsl which means vehicles are in a garage. He filled out the “damage” card at the front desk this not inspecting the vehicle. I gave the vehicle a look about, but as I stated, it’s a very dim garage with the car backed into the stall to where I can barely put my luggage in the trunk. I stopped at a gas station about an hour after having the car to find there was damage to the center of the rear bumper. I called budget and was told, “ it will be okay because the damage was previously reported so it will not reflect upon my 24hr’s with this vehicle. Upon dropping the vehicle at a separate location, there was absolutely NO ONE to accept the transfer on vehicle back into the custody of budget. Instead, there was a sign that read, “please leave the keys in the vehicle.” Myself and another woman customer was concerned as to if the vehicles would be safe. We decided to leave after approximately 15 minutes of no budget employees showing up to the drop off area.