Parking in lot is terrible. They share a lot with a car dealer and there is barely enough room to drive through lot. Almost zero parking when we picked up. Car was not clean - both inside and outside, but we were stuck with the choice. Soon as I drove off the lot, the sensor said there was a flat tire. Sure enough the rear driver tire had a nail in it! Again, we had to have the car and returning it wasn't really an option. Tire Discounters fixed for free. When we returned, it was two hours after they were said to be open, but I still had to wait 45 minutes for someone to show up and unlock the place. When checking out, the guy just printed out the bill and gave it to me without going over it. I stayed until he did. I also tried calling customer service while waiting and the automated answering wasn't helpful at all. All in all, the customer service is not good and I've had better, cleaner rental vehicles elsewhere.