Booked the car through Kayak, the Enterprise location didn’t actually have a car available (the website shouldn’t allow me to book through them). The enterprise did try to call immediately after I booked and left a voicemail telling me they didn’t actually have vehicles for the next morning, but I didn’t receive the voicemail. I spent $40 on an Uber to their location, only to be told by their agent they they didn’t have cars, and that they did call to tell me that the night prior. When asked why they didn’t try calling again in the morning, to perhaps save me a trip, they basically had no response. The customer service at the location was non-existent, there was no attempt to rectify or apologize for the inconvenience, the woman “helping” me never made eye contact with me, and repeatedly just kept saying, “we did call and leave you a message.” It was clear they had no interest or concept of customer service, so I had them cancel the reservation, I then booked direct through National Car Rental at the airport for the next day and had a great experience. I won’t book through Kayak again, had this been a business trip it could have caused serious issues. When I reserve a vehicle I need to be able to trust that it’s an actual reservation.