Cheap Car Rentals in Memphis Airport

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Flight in was very late. Arrived at car rental counter about 10 minutes after posted closing time. Usually, especially at a big city airport, car rental places stay open late. At least this time, Memphis Alamo was closed. Technically, not their fault, but not mine, either. Even though I had reserved a rental car weeks in advance, I had to use a different company. I can only hope they won't charge me for a car not rented.

The pickup and drop off process are extremely easy. The vehicle I rented left some to be desired. It smelled funny and the dash and infotainment center were not clean. Otherwise, it was a great experience.

Agent was very friendly, recognizing this was my first car rental and guiding me through it.

Final charge was double original quote because of different fees.

In Memphis when we picked up our car there was only 1 person behind counter and 13 people waiting in line. Our wait was over 30 minutes to get our rental. The agent was very nice. Easy return also.

First problem, they tooked confirmed reservations, but didnt have cars available to rent. I had to wait four and a half hours for a vehicle. Second problem., I had the car 3 days not 4, but not get s refund or apology for any of the problems I wii never use this service again.

The ladies at the desk were nice. However, I had to wait almost an hour for my car. I’m not quite for sure why I needed a paid reservation if my car isn’t going to be ready. I will definitely consider other rental companies if I have to wait that long.

I was NOT impressed with the type vehicle and pick up process at the airport in Memphis, TN. I arrived at Dollar car rental at 5:30 pm on OCT 6, 2021, and found the pick up area closed with a sign posted to "pick up the to rental car at Hertz!" I stood in line at Hertz for nearly an hour waiting to pick up the rental car. Due to the volume of business at Hertz, there was nobody available to answer my questions about the functionality of the rental vehicle. The headlight visibility on the rental car (Ford Focus) was poor. Also, with Memphis, TN, being an extremely high crime area, I was very uncomfortable with driving a rental vehicle there for 3 weeks with Nevada license plates.

Fred at the Budget Rental car was awesome. Excellent customer service, friendliness, new his products available, helped with kid seats, everything. I will use Kayak again because of Fred at the Budget office at Memphis Airport. Thank you, Will Koberg

When I arrived, one person was available to assist. She instructed me to wait for someone else. Then she asked for my drivers license and started the process. She kept her window closed, requiring me to speak from an open window at the other end of the booth. When the second attendant appeared, I moved down and spoke through the glass that she opened briefly. Next, I was ask to quickly fill out documents and handed the keys and my receipt. I located the car and noted scratches on it. To avoid responsibility, I ask for a pre- inspection document noting the damage. She said that she forgot to tell me I could address that with the attendant on the way out. In sum, the communication was not acceptable. When I returned the car, there were at least 20 parked in front of my car. There was no attendant to check me in, provide a post inspection clearance, and confirm the car had a full tank of gas. Somewhere signs posted to leave the keys in the car, but I did not see one when I drove in. So, I walked to the booth and waited in line for at least 10-15 minutes to inquire about the return protocol, but I had to wait as the attendant had to let two people out with rental cars. She then told me I had to leave keys and that the vehicle would be checked in later. This disconcerting given the liability you assume in renting a car. So in sum, this was a mediocre experience at best. This location needs more people with communication skills who prioritize customer service.

Pickup up was slow, vehicle wasn’t ready 1st vehicle given window cracked and huge nail in vehicle so they filled the air up to the max returned, 2nd vehicle no oil change returned, 3rd vehicle manger stated that due to their fault and additional discount was added and I still had to pay over a $100 just in airport fees that weren’t included in my rental. Never using this service again.

Pickup took too long and was told once I checked in it would be an hour before a car was available. It only took 15 minutes. Dropoff was simple and easy!

The car was good but it was not cleaned before we received it. It was very expensive for what we got. The service was great. Very easy to pick up and drop off.

Had zero problems, just as expected. Thank You Hertz 😃

There were no available cars at Memphis, even though I had booked many months in advance. We were told that the wait would be at least a couple of hours. It was more. Many people like us booked a particular car for a particular time, but they did not have any - even for preferred customers. They also charged me over three thousand dollars for one way for 10 days. Someone needs to do what Uber did for taxis and Carmax has done for car sales. The car arrived - compact - decent enough - but smelling strongly of smoke. By this time I couldn’t refuse the car. Anyway, the car performed well during the trip and drop off was quick. It really is unforgivable that Hertz can book you cars that they do not have. False advertising. You can imagine the scene at the desk - the counter staff were doing their best and performed well under the pressure. I wish a Hertz CEO could stand like 100 of his customers and go through what we go through.

The. Rental dates were wrong so I didnt get a car when I needed it and I got charged for a car I never picked up a week later when I wasnt even in that state anymore.

Our flight was late arriving. Our car was given away/not available.

had to wait on car, because they was low staff, and customer service was terrible.