Cheap Car Rentals in Memphis Airport

All good . No complaints.

I booked with another rental car company. I arrived at 9 PM to find 16 other customers waiting for cars that they had reservations for. I immediately booked a car with Alamo, picked it up and was on my way in about 15 minutes. Thank you so much for saving the day.

Age Restrictions

Agent was very friendly, recognizing this was my first car rental and guiding me through it.

Final charge was double original quote because of different fees.

In Memphis when we picked up our car there was only 1 person behind counter and 13 people waiting in line. Our wait was over 30 minutes to get our rental. The agent was very nice. Easy return also.

They did not have a car for me when I checked in. They told me to wait two hours and they would call me. They never called and they did not answer the phone when I called them. I called Kayak and not even Kayak could get a hold of them. Also the waiting area was just the dirty parking garage wall.

They had no cars available even though I made my reservation over a month ago. They said anywhere from 2-8 hours and there were already 6 people ahead of me waiting. I canceled and went with enterprise.

It was terrible. Waited over an hour and still no car. Even trying to cancel my reservation after waiting to over 26 min on the phone. I will never use them nor Thrifty ever again.

Fred at the Budget Rental car was awesome. Excellent customer service, friendliness, new his products available, helped with kid seats, everything. I will use Kayak again because of Fred at the Budget office at Memphis Airport. Thank you, Will Koberg

When I arrived, one person was available to assist. She instructed me to wait for someone else. Then she asked for my drivers license and started the process. She kept her window closed, requiring me to speak from an open window at the other end of the booth. When the second attendant appeared, I moved down and spoke through the glass that she opened briefly. Next, I was ask to quickly fill out documents and handed the keys and my receipt. I located the car and noted scratches on it. To avoid responsibility, I ask for a pre- inspection document noting the damage. She said that she forgot to tell me I could address that with the attendant on the way out. In sum, the communication was not acceptable. When I returned the car, there were at least 20 parked in front of my car. There was no attendant to check me in, provide a post inspection clearance, and confirm the car had a full tank of gas. Somewhere signs posted to leave the keys in the car, but I did not see one when I drove in. So, I walked to the booth and waited in line for at least 10-15 minutes to inquire about the return protocol, but I had to wait as the attendant had to let two people out with rental cars. She then told me I had to leave keys and that the vehicle would be checked in later. This disconcerting given the liability you assume in renting a car. So in sum, this was a mediocre experience at best. This location needs more people with communication skills who prioritize customer service.

Pickup up was slow, vehicle wasn’t ready 1st vehicle given window cracked and huge nail in vehicle so they filled the air up to the max returned, 2nd vehicle no oil change returned, 3rd vehicle manger stated that due to their fault and additional discount was added and I still had to pay over a $100 just in airport fees that weren’t included in my rental. Never using this service again.

Car in horrible shape

Cost for one way rental is too expensive.

Do not rent from Hertz when traveling to Memphis. Not just my experience but others I spoke with. It took almost an hour in line to get to the counter (1 agent) and then you had to wait in a line of cars exiting that took another 30 minutes while the agent seemed to redo everything that you did at the counter, absent taking your credit card again. I also had to go through 3 cars before I left. After 30 minutes to exit the agent at the booth said the car wasn't assigned to me. Had to go back and get another one. After getting to the booth again this one couldn't be checked out because they said the oil needed changing. Finally left after 2+ hours at Hertz. No line at any of the other car agencies, avoid Hertz in Memphis.

Online experience sucked from beginning to end

Website allowed out of towners, who were stranded due to personal car issues to book a same day reservation for in town pick up with out of town drop off and once at the pick up location was told can’t do same day one ways. If it’s policy the website should know that to! Never using this company again, but I’m sure they don’t care considering they’re already rich. Disrespectfully a customer you’ll never get rich off. This caused use a lot of stress and inconvenience!!! Never referring this rental company to anyone.

My flight was delayed and I couldn't pick up my rental car because Thrifty had closed and I had to rent from Enterprise