Cheap Car Rentals in Southeast Memphis, Memphis

This was a great price for rental car required after personal car totaled in MVA. However, the experience with local Hertz rental company was horrible. The rental was prepaid through the website. When we arrived to pickup the vehicle (within the "grace period") we were told it was no longer available and they did not have any other cars available to replace it with. We asked why they gave away our prepaid reservation, even though we could see the acutal vehicle we booked still sitting on the lot. There was no reasonable or rational response given. Customer service was abysmal to the point that the agent told us to get out of her face and leave the building because she had nothing else to do for us. I asked for a refund. Response was you have to call the 800 number. I had no success in getting ahold of the right person on the 800 number that had the authority to authorize the refund. I absolutely would not recommend renting from this particular Hertz location on Getwell Ave in Memphis, TN. Worst service & experience ever! Still trying to get our money back. Stay away from this location.

Cute car. Maintenance issues when I’m stuck in a small town.

I cannot convey my disappointment strongly enough. I am both astounded and infuriated by the “service” I received this past week from Hertz, a company that once stood for reliability and exceptional customer service. After booking a car half a month in advance at a Memphis, TN location, I was blindsided just 30 minutes before pickup with the news that there were no cars available. What transpired next was a catastrophic circus of confusion and disappointment. The customer service line first asserted there were "no cars available,” but then proceeded to offer me a mid-sized sedan at my original location, which doesn’t fit with the “no cars available” narrative. However, upon arrival at the pick-up location, the local staff informed me that there were, in fact, no cars at all. The ones I saw ‘available’ online were rented out for insurance claims. I suggested a call to the airport location for their availability, but local staff met that with a cynical, "Oh, the airport won't answer their phone, good luck there." When I attempted the customer service line, they dangled the promise of an available car at the airport, only to snatch it away upon discovering my one-way drop-off requirement (which was clearly outlined in my reservation and booking that Hertz reneged on same-day). Driven to desperation, my search extended to Nashville, a full three hours away from my original Memphis pick-up location. After a tedious call to establish the availability of a truck for one-way, single-day trip, the customer service agent asked if I could be put on hold and severed the call. These are not mere inconveniences but substantial disruptions. Hertz's right hand doesn't have a clue what the left hand is doing. This experience left me questioning the integrity of Hertz, their business ethics, and their commitment to customer satisfaction. If I had not had a support system to fall back on (aka my 71-year-old father-in-law driving 6 hours in a single day to fetch me), I wouldn’t have been able to attend a family wedding—and most folks wouldn’t have that back-up option. How is this ok? Hertz provided zero help in mitigating their failed service, and openly laughed at my attempts to solve it myself. The Better Business Bureau needs to investigate Hertz ASAP.

Made a reservation for a car, got a confirmation. Then on the day I was supposed to pick it up, got a phone call from Enterprise that they didn't have any more cars. They offered to call me if any came in, but I cancelled the reservation. They should never have confirmed my reservation.

They tried to charge me 3 x the amount that I was quoted for, for 1 day. Won’t use again.

They were very very busy only one person working I went to the booth and checked out and it was over 30 minutes before I received the car so when I returned it I was charged an extra day because I did not receive the grace period

The in person service was great, but the phone service trying to get the car was awful. Ended up having to spend an additional day in town because of it. The place I was the originally pick up the car was CLOSED. Always closed on Sundays! When I called I was sent to a second location, and they were out of cars! Said that all the places in the area (at 11am) were out of cars. Even though I had reserved one. Finally got a car the next day from a very nice woman at the original location I was supposed to pick up from. Car was fine, but very dirty and trashed on the inside. Wouldn’t book again.

I never got the car, because when I arrived in Memphis I was informed they were sold out. ridiculous.

There was no agent at the offiice! I called the Avis 800 number 6 times and was on hold for 1.5 hours total. They repeatedly lied to me. I never got a car! I was furious