Cheap Car Rentals in Lake Richmond, Orlando

Renters beware!!! This location is not at the MCO airport. My family and I arrived in Orlando after 10pm. proceeded to the Hertz counter at the airport only to find out that the rental company represents Hertz but is not at the airport and closes at 5;00pm. The gentleman at the Hertz counter was “ kind” enough to find me a smaller vehicle than I paid for for a extra $1300!!!! Double what was paid for already!!! I had no choice but to pay up as my family and I had to be in Tampa that night. I recommend that you ensure that you be aware of the location of the pickup of your rental. In my search on Kayak I asked for airport pickup and drop off but was still given this location even after specifying the pickup and drop off times. I did not receive value for money, and I believe that Kayak misrepresented this location as an airport location full well knowing my search criteria. A learning experience for me. My trust in Kayak as well as Hertz has been seriously undermined. I have used other rental companies in the past and to date this is my worst experience.

Car I had reserved was not available. Was given a very nice upgrade for same price. Fuel indicator was off and was adjusted to my favor. All around friendly staff. Drop off was easy and both employees indicated they didn’t want me to be charged additional costs for anything. Really felt like they were looking out for the customer.

The car I originally booked was not available when we arrived.

I never used this Budget car. When I book it, I (thought) was searching for a pickup at MCO. This car was not at MCO, which I didn't notice until I checked in at the airport counter. This is probably my mistake for not double checking the address but I also think my search was expanded curiously.

Nothing