We picked up our car on Christmas Eve. The scheduled time was noon. Turns out their Beaverton, OR branch closed at noon, but no one mentioned that, so if we were late, we wouldn't have gotten our car. When we made the reservation, we were going to return the car in Burbank, CA. But a massive snowstorm down the OR coast was now predicted on Christmas; 5 counties in OR declared a state of emergency, and several flights were cancelled. We decided to fly out of Seattle instead, and rent the car for one less day. And because we turned in the car a day early in Seattle instead of Burbank, instead of charging us $404 per our contract, Budget charged us $1042. We've been on the phone with customer service for the last three days. This company IS THE WORST.