Cheap Car Rentals in East, Reno

At pickup we had to wait 45 minutes because they were swamped due to airline cancellations

I could not find my driver's license, so I was not able to rent the car after having made a reservation in advance. I COMPLETELY understand and agree that it was my fault. However, because the car was not taken out of the lot, I should not have been made to pay the insurance or taxes, etc.

Meeting daughter in Reno (both flying in), my flight delayed so I call Hertz to add her as a driver so they could use car to leave airport and eat a meal. No joy whatsoever, person understood the issue but said no way. Said do it when you get to the counter (well I am going to be at 30,000 ft when they arrive. Fortunately my daughter persisted and went to the Hertz counter and since she has not yet converted her ID to her married name she talked them into giving her the car. Reserved a Premium class car, we had 5 people and was not as big as I thought a premiums car would be. Does seat 5 so we made it work. Trunk was small for rated 4 bags (especially when two are female with lots of stuff). So bags were on laps.

Efficiency of check in. Had car in minutes.

It was a nice car

Please please avoid this company they are scammers and customer service is non existent

Oversold mid size SUV (what I paid for and needed for mountain travel)- given minivan. Not safe, caused major travel issues for us. The only other option was a pick up with rear wheel drive. Not safe, won’t be using Avis again. I spent more for a specific type of vehicle and it wasn’t available. Not sure why they would over sell the vehicles and there is no direct line to the Avis Reno office to see if they received the vehicle we needed except driving in and talking to them face to face. Not happy at all with Avis.

This experience was awful. 1. The car type Kayak said I would receive when booking was different than the Avis confirmation email stated 2. I needed a ski rack so I called Avis national service number who suggested calling the local pickup location. I tried calling them 4 separate times at different times of the day but each time time I was rerouted to the national call center. The national car center said they would put a note in the system for the ski rack. 3. I also needed it to be 4WD or AWD as this was for a ski vacation and we were heading into the mountains. Same situation as above - national call center added it to a note on the reservation. 4. When I arrived to pick it up, they told them that there were no ski racks available, and no vehicles of that type with 4WD or AWD left in their inventory.

They (Avis) seem to have well overcharged at NZD$1,109.0 from the quoted NZD $780 figure!!