Hertz facility was easy to find, and was clean. The agent was very rushed upon pick-up, and came across a little rude. During drop-off, the agents demeanor was completely different; was very friendly.
My pick-up/drop-off location was changed the day before pick-up. The vehicle was not paid in full when originally booked. Local fees were added at drop-off. I requested a Toyota upon booking and instead received a Chevy. I know the fine print states “or similar”, but the impression I got from Hertz is that as long as it is similar, they really don’t go out of their way to hold what was requested.