the car was clean and the price was decent
the customer service, particularly at check in, was sadly lacking. I was in line for an agent when an employee told several of us to step out of line to use the kiosks. Since I had a reservation, I assumed this would be an automated process, so it made sense. But no, it was just a video conference line to other agents, who did not answer. So, we stood at the kiosks for 20 minutes, waiting while the people who had stayed in line got served. Not one of us at the kiosk even got a response. Finally, we went back into line- the back of the line- which by now was considerably longer. An agent spent a further 20 minutes fooling with the kiosks, instead of getting behind a desk to help the now stacked up customers. when we got to the desk- it took an inordinate amount of time, especially given that I had a reservation. I wanted to add a driver. The agent told us that the second driver would have to sign up at the exit gate (not true) - no one said anything about tolls, so when we crossed the bay bridge we were left wondering if we should pay cash, or the rental car would be charged.... directions to the car in the garage were abysmal- which I know sounds petty, but when your 71/2 months pregnant and schlepping luggage just makes a poor impression worse. returning it was easy enough, we'll see what happens with tolls. It was nothing catastrophic, but overall, it just left a bad enough taste that i'll try another agency for my next trip.