No complaints at all. Staff was friendly and efficient. Rental car was as expected.
Enterprise at Anaheim on Katella were excellent
Staff was quick, efficient, friendly and accommodating. Great service overall!
Very Good|Jun 2021
The roominess and smooth ride.
The price of gas at return. I was exhausted after a long drive home and decided to let them fill the tank. $6 a gallon! WOW, if I weren't so tired, I would have driven down the street where it was less than $5 a gallon. I'll NEVER make that mistake again!! And it was only a half tank and it cost over $40 to top it off.
The customer service was great. Both agents I talked to were friendly and knowledgeable.
Very Good|Mar 2023
Need one more helper only one person work at the shop
Very Good|Sep 2022
I was charged for a tank of gas even though the car was brought back with a full tank. The attendant said he could not refund to my credit even though he was able to charge my credit card. He was very unprofessional. I told him he was stealing money. I will not rent from Hertz again and I will put a stop payment on charges.
Very Good|Oct 2021
Beware Hertz has 2 sites @ SNA/Orange County. We were lucky that airport Hertz able to override offsite Hertz reservation so we could simply drive away rental car instead paying for Uber rides to/from offsite Hertz. Rental car was very good.
The car I rented wasn’t available. Only car available was an upgrade. My card has no chip therefore had to cancel my original rental, call Hertz 800# and put the more expensive car on my daughter’s card. Hertz staff was helpful however the overall experience was VERY FRUSTRATING and time consuming!! Will go back to Enterprise next time for sure!!
Was not informed of a $25 after hours drop off fee, or a $50 different drop off location fee. Was not informed that Costa Mesa closed before scheduled drop off time, and that drop off subsequently was at airport. I needed special instructions for the airport drop off.
Great Customer Service From All the Staff.
I would not hesitate to use this company again, and when we go back to this area I will definitely look here first for my rental van. The staff members we encountered were friendly and attentive. When we lost a cell phone Milton the General Manager personally attended to having it overnight shipped back to us, and Raphael, the one who found the phone in our returned van, searched the entire van to find it, which was no easy task because the phone was black on a black mat and under a seat.
This isn't the rental company's fault, but the city imposes a restriction upon rental pickups, so they have to go to a special parking lot, and I wasn't aware of this.
We worried after reading some reviews, but this rental company was awesome. Friendly service from pick up, to drop off. Quick, clean, and total steal! The van was clean and ran beautifully. If you rent to experience a brand new car with all the bells and whistles, this won't suit you. But we loved it and hope others give them a try.
It was a little unclear what we needed to do once we got to the airport and even the airport info people hadn't heard of the company. Perhaps a bit more explicit instructions on how to get a ride to the rental facility would help.
I needed a van to carry 8 people (including 3 car seats with kids) and renting a kia sedona from here did the job! Great people, fast service, and overall a pleasant experience.
Since it's a smaller, outside-of-the-airport shop, the rentals are a bit older and sometimes worn-down. (i.e. color stained but clean seats) No odor problems or anything like that, but you can tell when you get a van that someone used for camping/ snowboarding. Regardless, the price and service makes up for all of that!