Cheap Car Rentals in West Charlotte, Charlotte from AED 246

When I got there they said it was a. Electric car and to change it would be $50 more per day. It was a bait and switch. I canceled.

Fantastic customer service, from the gentleman who helped set us up, to the young man who helped us get to our choice of vehicle. Just an all around great experience.

pulled in to return car at Charlotte airport at 12:30am. Sign said it was open until 1am. Car blocking the entrance to the returns, no one in the car, no one on staff at the return center. There was no way to return the car; we were forced to return to return it at 4:30am. The Hertz rep I talked with on the phone said "there is nothing i can do to help you". Terrible, and I should be completely reimbursed for this entire rental.

good on gas. sticker on windshield blocked some of the driver's view, empty cans in backseat, they demanded proof of my own personal car insurance or buy insurance from them and also demanded to see proof of my flight out BEFORE i could take the car. Nothing about this was on their website. upon return, we called as per instructions but no one picked up for 45 minutes. finally called corporate office and they told me to wait until the shuttle swings by, which it did. I called the rental office once more and FINALLY someone picked up but shuttle took 30 minutes for a 10 minute ride to the airport. At the drop off site, 12 other people were waiting for a ride to their flights. Five of them were in danger of missing their flights and took an uber. Badly run business, intrusive rental criteria, sloppy maintenance to the point of being dangerous (windshield obstruction). We can't recommend using this car rental company to anyone else for any reason, as their service is sub-par across the board.

Willie helped me so much! I booked a car for the wrong day. Totally my fault but he was able to accommodate me anyway. So grateful! They are my new go to when visiting Charlotte.