I rented a subcompact car (Kia Rio) for 3:00 p.m, and the cost came out to $86 and change. I arrived at about 3:05 - 3:10 and was told, "We were supposed to be closed at 3:00 and since you came late, we only have a minivan." A much larger, and less fuel-efficient vehicle than I had requested. After filling up the tank, and returning the minivan, I got the emailed receipt and realized that I was charged $107. So I spent more on gas, and was charged more for a vehicle that I had not even requested in the first place. The van (Chrysler Pacifica) itself was very clean, and equipped with some nice features. Best CarPlay implementation I've seen thus far, and the lane assist was a good touch.