Cheap Car Rentals in Streeterville, Chicago

Oversold rental cars

Confirmation quoted $304 to pay at pickup. The agent charged me $504 (security deposit and price of rental). As I was not prepared to pay that much at pickup, my credit card was declined. Had they been honest about the payment due at pickup I would have made sure I had enough on my card. Additionally, they refused to take a debit card even under extenuating circumstances and left me and my friend stranded the day of my sister’s wedding rehearsal.

I rented a subcompact car (Kia Rio) for 3:00 p.m, and the cost came out to $86 and change. I arrived at about 3:05 - 3:10 and was told, "We were supposed to be closed at 3:00 and since you came late, we only have a minivan." A much larger, and less fuel-efficient vehicle than I had requested. After filling up the tank, and returning the minivan, I got the emailed receipt and realized that I was charged $107. So I spent more on gas, and was charged more for a vehicle that I had not even requested in the first place. The van (Chrysler Pacifica) itself was very clean, and equipped with some nice features. Best CarPlay implementation I've seen thus far, and the lane assist was a good touch.

Kayak allowed me to make a reservation at an Enterprise location that is closed. The Kayak system did not share my phone number or email with Enterprise so they had no way to contact me until I called after arriving at the closed facility. I then had to walk over a mile in sub-zero temperatures in an unfamiliar city to get to the open location. The Enterprise people were great, but Kayak let me down.

The rental agent in Chicago was extremely helpful. I'd like the rental cost to have been less expensive.

Worked out great!

Agent was direct but unhelpful Would not complete rental even though I had a confirmation #. Because it was a same day booking