Cheap Car Rentals in Archer Heights, Chicago

The process of picking up and dropping off the vehicle was very smooth and fast. The people at the counter were very friendly, professional, and knowledgeable.

The person attention was good. On the negative side, Enterprise had terrible and conflicting signage at Midway airport. You have to use the signs for National because in several places there are no Enterprise signs or they direct you to the wrong floor. Also, we had a malfunction warning light go off in the car within 50 miles of starting to drive our Nissan (the light was cryptic, but using the owner's manual, we figured out that it may have something to do with the automatic breaking system-- but nothing about how serious it was or how to fix it). The malfunction warning light then stayed on for the entire rest of the rental, which made us worry, although the car drove fine.

Charged me an extra $60 for them to fill the car with gas when I returned it full. Confirmed full by attendant on return, and listed as full on the receipt. Had to make two phone calls to get it corrected

Tried to book rental car through Kayak. Quoted a price of $151. AFTER confirmation, at payment, charged $258. Cancelled and charged $50 cancellation fee by Avis. Absurd and should be criminal business practices. Proceed with caution.

We arrived to the counter to learn that there were no more cars available. At all. We waited forever and finally got a completely different car than we ordered: a gas-guzzling SUV instead of a midsized sedan that we ordered. Not ideal for a huge road trip. The car was very clean but quite dinged up. Everything was WAY more expensive than advertised. Overall I’m super disappointed with Budget. What a misnomer if a business name.

I only liked the vehicle...that was it. Waiting in line for 2 hours for a rental car was absurd. A second staff member finally came to help with a long waiting line, and after a couple minutes the first staff member left while there was still a long line. Altogether took way too long. On the return, my mileage was entered as if I took possession of the vehicle with 1 mile (not nearly possible consideringthe scuffs I pointed out upon taking possession). I was overcharged for mileage overage even though I drove approximately 120 miles in 3 days. I was charged $1,731.10 when I was quoted $310.79. I had submitted a dispute with Avis, and now after no results have disputed the charge with my credit card.

The car was reeking of weed. It was not cleaned before renting to us. We had a very poor experience. Had to wait 7 hours in the line even though we had our car booked for pick up at 8 and were there at 7. No planning what so ever, they could have just called the intervals of 30 mins booking slots and could have done everything much faster.

We had to have a car towed from Battle Creek, Michigan after it was given to us from Kalamazoo undriveable and no replacement car was given to us (and the emergency roadside assistance was absolutely terrible- please listen to all of the recorded conversations because they effectively were running us around and okay with leaving us stranded in Battle Creek) so we had to spend close to $150 on an uber to get to our final destination and then we were charged for an extra day even though we didn’t have a car for the majority of our reservation. Absolutely terrible experience, I’m actively telling everyone never to book with Avis.