I reserved a mid sized car. Company did not have one available upon arrival. I guess they don’t understand how a reservation works. They gave us a SUV which ended up costing us more money in gas. The car was filthy inside and out. Three hours into our vacation we received a call from home telling us my mother in law was in grave condition. After making arrangements to return home on the next available flight, I contacted Dollar to inform them I would be returning the car at 4am the following morning. I was told that would not be a problem. I had the car for 16 hours and was charged for entire weeks rental. No offer of any kind of credit for future rental. When I arrived at 4am to return the car, the company was not yet open. We had to return the car to the Hertz rental company down the road and take their shuttle to the terminal. We were not made aware of this the day before when making the arrangements to return the car. Considering the reason for our early return, emotions were high and nerves were short. A heads up as to what to expect would have alleviated some unnecessary stress. The airline and hotel were more than accommodating considering our situation. Dollar, however, was not. I would not rent a car from them in the future if it were free. Dollar needs to see and treat their customers as human beings and not just another fare.